Technical Support

Machine Trouble? Questions on Programming? Trouble Installing?

Our tech team strives to provide exceptional support to make sure your product runs as smoothly as possible.

We know as much as anyone, that machines don’t always work as we expect them to. That’s why we offer an array of technical support including, but not limited to:

  • Machine repairs
  • Machine backups
  • Application support
  • On and off site services and other general support
If you are having issues with your machine(s) or program(s), do not hesitate to give us a call at (626) 350-8934 or email our tech team director at:

Repair Services and Returns

We professionally diagnose any problems you might have and provide you with an effective solution

Most repairs are conducted in the convenience of your establishment. If it is a repair on an accessory or a custom plate, we then have you send the custom piece back to our location and fix the issue you might have in a timely matter so you can get your project running as quickly as possible.

Following your product’s repair, it will be professionally crated and shipped back to your location. If you would like to get started on a repair, please visit our contact page or call (626) 350-8934 to discuss the ideal solution.

Shipping Information

Multiple shipping methods to make the process easier and convenient for you

Kiko sends products to locations all over the world, which may require special delivery options. To ensure our customers receive the specific shipping method that works perfectly with their needs, we leave the shipping details open so they might choose the best method. All we ask for is your appropriated shipping method and account number and we take care of the rest.